Computer Problem Report Form
1. Describe your problem:
- ________________________________________
2. Now, describe the problem accurately:
- ________________________________________
3. Speculate wildly about the cause of the problem:
- ________________________________________
- ________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in?
Yes__ No__
7. Is it turned on?
Yes__ No__
8. Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse?
Yes__
10. Have you read the manual?
Yes__ No__
11. Are you sure you've read the manual?
Yes__ No__
12. Are you absolutely certain you've read the manual?
No__
13. Do you think you understood it?
Yes__ No__
14. If `Yes' then why can't you fix the problem yourself? __________________________________________
15. How tall are you? Are you above this line?
- ________________________________________
16. What were you doing with your computer at the time the problem occurred?
- ________________________________________
17. If "nothing" explain why you were logged in.
- ________________________________________
18. Are you sure you aren't imagining the problem?
Yes__ No__
19. How does this problem make you feel?
- ________________________________________
20. Tell me about your childhood.
- ________________________________________
21. Do you have any independent witnesses of the problem?
Yes__ No__
22. Can't you do something else, instead of bothering me?
Yes__
Thank you for taking the time to fill out our Computer Problems Form. Please allow 1-week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.

In response to Bill's comments, General Motors issued a press release (by Mr. Welch himself) stating:
If GM had developed technology like Microsoft, we would all be driving cars with the following characteristics:
1. For no reason at all, your car would crash twice a day.
2. Every time they repainted the lines on the road, you would have to buy a new car.
3. Occasionally, executing a maneuver such as a left-turn would cause your car to shut down and refuse to restart, and you would have to reinstall the engine.
4. When your car died on the freeway for no reason, you would just accept this, restart and drive on.
5. Only one person at a time could use the car, unless you bought 'Car95' or 'CarNT', and then added more seats.
6. Apple would make a car powered by the sun, reliable, five times as fast, and twice as easy to drive, but would run on only five per cent of the roads.
7. Oil, water temperature and alternator warning lights would be replaced by a single 'general car default' warning light.
8. New seats would force every-one to have the same size вuтт.
9. The airbag would say 'Are you sure?' before going off.
10. Occasionally, for no reason, your car would lock you out and refuse to let you in until you simultaneously lifted the door handle, turned the key, and grabbed the radio antenna.
11. GM would require all car buyers to also purchase a deluxe set of road maps from Rand-McNally (a subsidiary of GM), even though they neither need them nor want them. Trying to delete this option would immediately cause the car's performance to diminish by 50 per cent or more. Moreover, GM would become a target for investigation by the Justice Department.
12. Every time GM introduced a new model, car buyers would have to learn how to drive all over again because none of the controls would operate in the same manner as the old car.
13. You would press the 'start' button to shut off the engine.