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Computer Problem Report Form
1. Describe your problem:
- ________________________________________
2. Now, describe the problem accurately:
- ________________________________________
3. Speculate wildly about the cause of the problem:
- ________________________________________
- ________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in?
Yes__ No__
7. Is it turned on?
Yes__ No__
8. Have you tried to fix it yourself?
Yes__ No__
9. Have you made it worse?
Yes__
10. Have you read the manual?
Yes__ No__
11. Are you sure you've read the manual?
Yes__ No__
12. Are you absolutely certain you've read the manual?
No__
13. Do you think you understood it?
Yes__ No__
14. If `Yes' then why can't you fix the problem yourself? __________________________________________
15. How tall are you? Are you above this line?
- ________________________________________
16. What were you doing with your computer at the time the problem occurred?
- ________________________________________
17. If "nothing" explain why you were logged in.
- ________________________________________
18. Are you sure you aren't imagining the problem?
Yes__ No__
19. How does this problem make you feel?
- ________________________________________
20. Tell me about your childhood.
- ________________________________________
21. Do you have any independent witnesses of the problem?
Yes__ No__
22. Can't you do something else, instead of bothering me?
Yes__
Thank you for taking the time to fill out our Computer Problems Form. Please allow 1-week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.
This device is designed to meet short time emergency needs in case of a computer operations failure, or operational delay. This device is the Primary Emergency Network Computer Interface Liaison device (P. E. N. C. I. L.). This device has been field tested extensively, including certification testing, as well as volume and stress testing. Properly maintained, the device meets all the requirements for coding and data input. Prior to use, the (P. E. N. C. I. L.) will require preparation and
Testing. Tools and supplies required will be: A sharpened knife or grinding device; and a supply of computer paper (with or without holes).
Gripping the device firmly in your hand, proceed to scrape or grind the wooded end until it has a cone-like appearance. The dark core area must be exposed to properly function. Place a single sheet of computer paper on a smooth, hard surface. Take the backup device, place the sharpened point against the paper, and pull it across the paper. If properly done, this will input a single line.
CAUTION: Excessive force may damage components of the device or damage the data reception device. If either the P. E. N. C. I. L. or the paper are damaged, go back to the preparation instructions above.
Proper use of the device will require data simulation input by the operator. Placing the device against the computer page forming symbols as closely resembling the computer lettering system you normally use. At the completion of each of the simulated letters, lift the device off the page, move it slightly to the right, replace it against the page, and form the next symbol. This may appear tedious, and somewhat redundant, but, with practice, you should be able to increase your speed and
Accuracy. The P. E. N. C. I. L. is equipped with a manual deletion device.
The device is located on the reverse end of the P. E. N. C. I. L. Error deletions operate similarly to the "backspace" key on your computer. Simply place the device against the erroneous data, and pull it
Backwards over the letters. This should remove the error,and enable you to resume data entries.
CAUTION: Excessive force may damage the data reception device. Insufficient force, however, may result in less than acceptable deletion, and may require re-initialization of action as above. This
Device is designed with user maintenance in mind. However, if technical support is required, you can still call your local computer desk supervisor at (800)-YOU-DUММУ.