From an article in the Wall Street Journal, about the Dutch firm that has been hired to manage the International Arrivals Building at New York's John F. Kennedy Airport:
The tile under the urinals in the Arrivals Building has that familiar lemony tinge; rubber soles stick to it. Over in Amsterdam, the tile under Schiphol's urinals would pass inspection in an operating room. But nobody notices. What everybody does notice is that each urinаl has a fly in it. Look harder, and the fly turns into the black outline of a fly, etched into the porcelain.
"It improves the aim," says Aad Kieboom. "If a man sees a fly, he aims at it." Mr. Kieboom, an economist, directs Schiphol's own building expansion. His staff conducted fly-in-urinаl trials and found that etchings reduce spillage by 80%. The Dutch will transfer the technology to New York.
"We will put flies in the urinals yes," Jan Jansen says in a back office at the Arrivals Building. He is the new Dutch general manager, the boss as of noon today. "It gives a guy something to think about. That's the perfect example of process control."
But a spokesperson for Rudy Guiliani, Mayor of New York, was heard to say, "What do we need with Dutch flies when we have more than enough roaches to рiss on?"
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A suggestion from a Human Resources Manager:
HOW TO PROPERLY PLACE NEW EMPLOYEES . . .
1. Put 400 bricks in a closed room.
2. Put your new hires in the room and close the door.
3. Leave them alone and come back after 6 hours.
4. Then analyze the situation:
a. If they are counting the bricks, put them in the Accounting Department.
b. If they are recounting them, put them in Auditing.
c. If they have messed up the whole place with the bricks, put them in Engineering.
d. If they are arranging the bricks in some strange order, put them in Planning.
e. If they are throwing the bricks at each other, put them in Operations.
f. If they are sleeping, put them in Security.
g. If they have broken the bricks into pieces, put them in Information Technology.
h. If they are sitting idle, put them in Human Resources.
i. If they say they have tried different combinations, they are looking for more, yet not a brick has been moved, put them in Sales.
j. If they have already left for the day, put them in Management.
k. If they are staring out of the window, put them in Strategic Planning.
l. If they are talking to each other, and not a single brick has been moved, congratulate them and put them in Top Management.
m. Finally, if they have surrounded themselves with bricks in such a way that they can neither be seen nor heard from, put them in Congress.